Refund policy
Last updated: August 2026
Thank you for shopping at Artazest. We want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help.
1. Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by the receipt or proof of purchase
2. Return Shipping
Within the EU, returns are free. Contact us at hello@artazest.com and we will send you a prepaid return label. Please use the label we provide, so your return is tracked and insured.
Outside the EU, you arrange and pay for the return shipment yourself. Contact us first at hello@artazest.com and we will confirm the return address and the expected cost before you ship. Our panels are large and light, so carriers charge on the volume of the box rather than its weight: for a single large panel the return cost is comparable to, and can exceed, the shipping you paid on your order. Please use a tracked service, as we can only refund a return that reaches us.
3. Non-Returnable Items
Certain items cannot be returned:
- Final sale items
- Custom or personalized products
- Items marked as non-returnable at the time of purchase
4. Refunds
Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 working days.
Please note:
- No restocking fee will be charged
- Within the EU shipping is free, so you get back the full amount you paid
- Outside the EU we refund the price of the products. The shipping you paid at checkout and the cost of sending the item back are not refunded. This does not affect any statutory rights you have in your own country
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt at hello@artazest.com. We will arrange a replacement or refund at no additional cost to you.
6. Contact Us
If you have any questions about our refund policy, please contact us at hello@artazest.com.
7. Return Abuse
We reserve the right to refuse or limit orders, and to decline future orders, where we identify a pattern of excessive or abusive returns — for example repeated returns of used items, or multiple orders placed with the apparent intention of returning them. This does not affect your statutory rights as a consumer under EU law, including your right of withdrawal.